ʻAlohilani Resort Waikiki Beach
Resort Policies

We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay.  The Resort Amenity Fee applies to all reservations, is a nightly charge of $48 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice.  

Current inclusions below:

• Wireless high-speed Internet access.
• Access to Island Club and Spa’s Fitness Facilities (spa services at an additional charge).  Advance reservations may be required, contact 808.200.5063 for details.
• $20 Spa Credit per room per stay at Island Club and Spa.
• Access to ‘Alohilani’s 9th floor rooftop tennis courts, plus use of tennis equipment available for guests. Inquire at Island Club and Spa.
• Go X Electric Scooters® $10 credit on first ride for first time users (Valid at ‘Alohilani Resort location).
• Self-parking for the first night of your stay will be upgraded to valet-parking service (pay for self-parking and receive valet parking service).
• Hawaiian Cultural Classes (Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons)
• Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby.
• Keurig coffeemakers in every room with ʻAlohilani’s custom special blend coffee/tea.
• Self-service 24-hour workspace: complimentary boarding pass printing and copying services.
• Surfboard Storage: self-serve locking surfboard racks with unlimited use during your stay (subject to availability).
• Unlimited local and 60 minutes long distance/international telephone calls per day.
• Oceanarium Educational Program with Oceanarium diver (see times for details).
• Daily local newspaper available at Guest Services.
• Portable phone chargers for guest use, based on availability. See Guest Services.

*The fee amount, taxes, and inclusions are subject to change at any time without notice.  Please note: By Hawaii State law, the Transient Accommodation Tax 10.25%, in addition to the Hawaii State Excise Tax 4.712% will be imposed on the Resort Amenity Fee.  The total amount will be $55.18 USD per room per night.

In accordance with local and national guidance regarding COVID-19, areas and items listed above may have modified hours, modified capacity, temporary reductions in services or closures.

In honor of Queen Lili’uokalani and her legacy of preserving Hawaii’s natural beauty, ‘Alohilani Resort has partnered with Hawaiian Legacy Reforestation Initiative (HLRI) to plant 100,000 indigenous trees and restore Hawaii’s natural ecosystem. Guests are invited to take part in this effort with a suggested one time $5 (USD) “tree fee” in direct support of HLRI’s thriving reforestation program.  Read More.

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Valid forms of payment include: credit card, debit card, cash and travelers cheques. Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 922-1233 to complete a credit card authorization form.   Completed Forms must be received at least 72 hours prior to the registered guest’s arrival date.  If sufficient payment is not received by this time,  the reservation may be subject to cancellation without notice and cancellation penalties will apply.  

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at time of booking. Non-refundable rate programs require full pre-payment at time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Deposit and cancellation requirements may vary for special rates, events and holidays.

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.

Express Check Out Available

Late check-out or early check-in is by request only and based on availability and current day’s occupancy.  Late check-out or early check-in fees may apply and equate to an additional night’s charge.  Please inquire with the front desk for details.

Special rates do not apply to group bookings of 10 or more rooms and are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate.

Unless otherwise specified, special programs including a Resort Credit is applicable for qualifying reservations with a valid credit card on file for room charges.  The Resort Credit may be applicable at the following outlets for guest’s convenience. 

• Swell
• Morimoto Asia Waikiki
• Momosan
• Cabana Rental (based on availability)
• Aqua Loungers (based on availability)
• Guest Valet Laundry
• Amenity Rentals
• Self or Valet parking

The Resort Credit does not apply to room rates, taxes, gratuity, resort amenity fee, or any other resort amenities not listed.  The Resort Credit is non-transferable, cannot be combined with any other special, groups, third party reservations and is not redeemable for cash. Any unused balances are forfeited on departure date.  Program details above subject to change at anytime without notice.

To book 10 or more rooms, please contact the Sales Department for special group assistance and rates.
Main Hotel: (808) 922-1233 opt.2
Facsimile: (808) 923-2566
E-mail: [email protected]

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge. Cribs are complimentary upon request and availability.  (May not be applicable for certain rate programs).

Additional Guest / Rollaway Bed Charges
$100 USD plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room where applicable).  Maximum guests permitted for each guest room is four in rooms with 2 beds and maximum of three guests in rooms with a king bed.  Rollaway bed may not be permitted for certain room configurations. Charges subject to change without notice.

All guests are required to comply with posted pool rules for their safety and others.

Infinity Pool and Hot Tub: Open to adults and children 5 – 12 years of age with an accompanying adult

No lifeguard on duty.

Pool hours and policies may change due to special events, weather or other unforeseen circumstances. Please contact pool services for more information.

• Pets must be kept on a leash or in a carrier while in any public area
• Except for service animals, as defined under the Americans with Disabilities Act, we do not permit pets in the lounge/restaurant.
• Emotional Support animals are also not permitted in the lounge / restaurant since they do not qualify as a service animal as defined under the ADA
• Pets weighing over 75 lbs. are not allowed on the property
• Litter or waste associated with the pet must be properly removed and disposed of by the pet owner while on hotel premises.
• Pets may NOT be left unattended in guest rooms.
• If the pet is considered dangerous by reason of size, disposition, or is likely to frighten or harm other guests of the hotel, the hotel retains the right to exclude a pet from the premises.
• At time of check-in, a $100 non-refundable fee per pet will be charged to the guest’s credit card for allowing the pet onto the property. Other fees may apply and be charged in the event of damage
• There is a maximum of 2 (two) pets per room allowed.
• Noise/Disruptive complaints: If hotel management receives more than 2 (two) complaints, alternative arrangements must be made for pet.

Guests are required to fill out a pet policy form upon arrival.

Fees:

Pet Fee is $100 + tax (G.E.T.) per pet, per stay (non-refundable). Fee will be applied at time of check in.

Deep cleaning fee: $250 +tax (only applicable, subject to room condition post-departure)

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 10.25%.  Taxes subject to change without notice.

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

United States Dollars

This Hotel is 100% Non-smoking

Hotel Guest overnight self-parking:  $48 plus tax per day

Hotel Guest valet parking:  $55 plus tax per day

(Parking rates and availability subject to change without notice)

Views and furnishings shown in guestrooms or resort photos are for illustration purposes only and may not reflect the actual room assigned or space featured.