ʻAlohilani Resort Waikiki Beach
Resort Policies

Commencing March 3, 2023, ‘Alohilani Resort Waikiki Beach will be implementing the following new policy on the use of all credit and debit cards relating to hotel guest stays, and charges throughout the property:

• A credit card processing fee of two percent (2%) will be assessed on all credit and debit card transactions. This fee will apply to both physical and virtual credit cards.
• The processing fee will apply to all charges including but not limited to:
  • Guest room charges
  • Incidental charges
  • Restaurant charges, including all Food & Beverage, Catering & Banquet charges
  • Gratuity charges
  • All Taxes
• No credit card processing fee will be assessed on payments made by cash, check, electronic check, bank wire or ACH

We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay.  The Resort Amenity Fee applies to all reservations, is a nightly charge of $50 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice.  

Current inclusions below:

• Beach Rentals: Guests can select from a wide range of items from Beach Candy Waikiki, located at The Twin Fin Hotel, 2570 Kalakaua Avenue to enhance their beach and ocean experience. For each night of stay each guest room will receive 3 daily credits that can be applied towards rentals to include; Surfboards, Paddleboards, Beach Chairs, Umbrellas, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.
• Bottled Water: Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby.
• Fitness Center: Daily access to Fit Waikiki Wellness Center. (Spa services are an additional cost, please inquire within)
• Hawaiian Cultural Classes: Classes include Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons.
• Honolulu Museum of Art: Enjoy complimentary entry for two guests to the Honolulu Museum of Art when you show your guest room key. Reservations are required by calling 808.532.8700.
• In-Room Coffee: Enjoy a selection of signature ‘Alohilani coffee by Hawaiian Paradise Coffee and tea from the convenience of your guest room.
• Internet Access: Wireless high speed internet access in guest rooms and throughout the resort.
• Oceanarium Educational Program: Conducted by the ‘Alohilani Oceanarium dive team. See daily event listing for details.
• Parking: Pay for Self-Parking and be upgraded to Valet Parking service for the first night of your stay.
• Phone Calls: Unlimited local calls and up to 60 minutes long distance/international telephone calls per day.
• Portable Phone Chargers: Available for use from Guest Services.
• Self-service 24-hour workspace: complimentary boarding pass printing and copying services.
• Surfboard Storage: self-serve locking surfboard racks with unlimited use during your stay (subject to availability).
• Tennis Courts: Access to ‘Alohilani’s 9th floor rooftop tennis courts. Tennis equipment available at Fit Waikiki.

*As of July 1st 2023, the Resort Amenity Fee is $50. The fee amount, taxes, and inclusions are subject to change at any time without notice. The Resort Amenity Fee is subject to the County and Transient Accommodation Tax of 13.25% and the County and State General Excise Tax of 4.712%.   The total amount will be $58.99 USD* per room per night.

In honor of Queen Lili’uokalani and her legacy of preserving Hawaii’s natural beauty, ‘Alohilani Resort has partnered with Hawaiian Legacy Reforestation Initiative (HLRI) to plant 100,000 indigenous trees and restore Hawaii’s natural ecosystem. Guests are invited to take part in this effort with a suggested one time $5 (USD) “tree fee” in direct support of HLRI’s thriving reforestation program.  Read More.

The resort’s carbon neutral certification will be verified by DEKRA, an international testing, inspection, and certification body, in accordance with PAS 2060, which is the only recognized international standard for carbon neutrality. In 2022, the resort will be carbon neutral for Scope 1, Scope 2, and a portion of Scope 3 emissions. According to the GHG Protocol, Scope 1 includes all direct carbon emissions from sources such as propane, gasoline, diesel, and refrigerants. Scope 2 covers electricity consumption. The resort is currently working toward having complete data needed to achieve carbon neutrality for all relevant Scope 3 categories, including emissions from its supply chain.

Effective for new bookings starting March 1, 2022
The Carbon Neutrality Fee of $1.38 per occupied room night will be collected and allocated to the following scopes:
Scope 1 – includes all direct and indirect CO2 emissions from sources such as fuel combustion, propane, gasoline, diesel and refrigerant
Scope 2 – includes purchased energy, electricity consumption, greenhouse gas (GHG) emissions from the operation of resort
Scope 3 – Covers emissions from supply and logistics chain and production waste

Effective March 3, 2023, a credit card processing fee of two percent (2%) will be assessed on all credit and debit card transactions.  This fee will apply to both physical and virtual credit cards. 

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Valid forms of payment include: credit card, debit card, cash and travelers cheques. Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 922-1233 to complete a credit card authorization form.   Completed Forms must be received at least 72 hours prior to the registered guest’s arrival date.  If sufficient payment is not received by this time,  the reservation may be subject to cancellation without notice and cancellation penalties will apply.  

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at time of booking. Non-refundable rate programs require full pre-payment at time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Deposit and cancellation requirements may vary for special rates, events and holidays.

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.

Express Check Out Available

Late check-out or early check-in is by request only and based on availability and current day’s occupancy.  Late check-out or early check-in fees may apply and equate to an additional night’s charge.  Please inquire with the front desk for details.

Special rates do not apply to group bookings of 10 or more rooms and are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate.

Unless otherwise specified, special programs including a Resort Credit is applicable for qualifying reservations with a valid credit card on file for room charges.  The Resort Credit may be applicable at the following outlets for guest’s convenience. 

• Swell
• Morimoto Asia Waikiki
• Momosan
• Cabana Rental (based on availability)
• Aqua Loungers (based on availability)
• Guest Valet Laundry
• Amenity Rentals
• Self or Valet parking

The Resort Credit does not apply to room rates, taxes, gratuity, resort amenity fee, or any other resort amenities not listed.  The Resort Credit is non-transferable, cannot be combined with any other special, groups, third party reservations and is not redeemable for cash. Any unused balances are forfeited on departure date.  Program details above subject to change at anytime without notice.

To book 10 or more rooms, please contact the Sales Department for special group assistance and rates.
Main Hotel: (808) 922-1233 opt.2
Facsimile: (808) 923-2566
E-mail: [email protected]

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge. Cribs are complimentary upon request and availability.  (May not be applicable for certain rate programs).

Additional Guest / Rollaway Bed Charges
$100 USD plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room where applicable).  Maximum guests permitted for each guest room is four in rooms with 2 beds and maximum of three guests in rooms with a king bed.  Rollaway bed may not be permitted for certain room configurations. Charges subject to change without notice.

All guests are required to comply with posted pool rules for their safety and others.

Infinity Pool and Hot Tub: Open to adults and children 5 – 12 years of age with an accompanying adult

No lifeguard on duty.

Pool hours and policies may change due to special events, weather or other unforeseen circumstances. Please contact pool services for more information.

• Pets must be kept on a leash or in a carrier while in any public area
• Except for service animals, as defined under the Americans with Disabilities Act, we do not permit pets in any public area
• Emotional Support animals are also not permitted in the lounge / restaurant since they do not qualify as a service animal as defined under the ADA
• Pets weighing over 75 lbs. are not allowed on the property
• Litter or waste associated with the pet must be properly removed and disposed of by the pet owner while on hotel premises.
• Pets may NOT be left unattended in guest rooms. Also, must be in the cage in order to receive housekeeping service.
• If the pet is considered dangerous by reason of size, disposition, or is likely to frighten or harm other guests of the hotel, the hotel retains the right to exclude a pet from the premises.
• At time of check-in, a $100 non-refundable fee per pet (for 1 – 5 nights stay) and $200 non-refundable fee per pet (for 6 nights or longer) will be charged to the guest’s credit card for allowing the pet onto the property. Other fees may apply and be charged in the event of damages.
• There is a maximum of 2 (two) pets per room allowed.
• Noise/Disruptive complaints: If hotel management receives more than 2 (two) complaints, alternative arrangements must be made for pet.

Guests are required to fill out a pet policy form upon arrival.

Non-Refundable Pet Fees:

$100 + tax (G.E.T.) per pet, for 1 – 5 nights stay
$200 + tax (G.E.T.) per pet, for a 6 night stay or longer

Fee will be applied at time of check in.

Deep cleaning fee: $250 +tax (only applicable, subject to room condition post-departure)

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 13.25%.  Taxes subject to change without notice.

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

United States Dollars

This Hotel is 100% Non-smoking

Hotel Guest overnight self-parking:  $48 plus tax per day

Hotel Guest valet parking:  $55 plus tax per day

(Parking rates and availability subject to change without notice)

Views and furnishings shown in guestrooms or resort photos are for illustration purposes only and may not reflect the actual room assigned or space featured.