ʻAlohilani Resort Waikiki Beach
Frequently Asked Questions

Ensuring a safe, clean and inviting environment is at the core of our commitment to providing the highest level of hospitality. Please visit our “Be Well. Stay Well.” Safety & Cleanliness protocols for details.

Due to recent government orders surrounding COVID-19, some hours of operations and services may vary throughout the resort.  We have created a Hotel Updates page with the most updated information on amenities and services currently available for our guests.  You may also email [email protected] for any other questions.

‘Alohilani Resort Waikiki Beach is located directly across from world-famous Kuhio Beach in the heart of beautiful Waikiki, Oahu, Hawaii.

Our property’s address is: 2490 Kalakaua Avenue, Honolulu, HI 96815

Our property’s phone number is:  1-808-922-1233

Our Reservation email address is:  [email protected]

Our overnight hotel guest parking charges* are:

• Valet $45 (1^st night $40)
• Self parking $40

Parking at our restaurants*:

• Morimoto: Complimentary 3 hours valet or self-parking is available
• Swell or O Bar: Complimentary 3 hours valet or self-parking is available for guests who have spent $30 or more at the restaurant

Parking at our functions varies*, but generally there is parking validation available for up to 8 hours with a charge of:

• Valet: $12
• Self-parking: $8

*prices subject to change at any time without notice

We do not have shuttle service from the airport, however shuttle service is available. We highly recommend our airport transportation partner, Robert’s Hawaii for shuttle service to and from the hotel and Daniel K. Inouye Honolulu International Airport (HNL). For more information, visit our partner website for pricing and details.

Local taxi companies are on call day and night.  Please inquire with our valet desk or guest services desk for assistance.

In addition, Uber and Lyft services are available in Honolulu.

Renting a car is a great way to take in the sights of Oahu at your own pace and leisure. For your convenience, we partner with Enterprise Rent-A-Car.

Visit our Concierge desk for details and other transportation options.

As part of our sustainability vision, we proudly offer two charging stations on the property.

Yes. Please address your pre-stay deliveries as follows:

‘Alohilani Resort Waikiki Beach’
C/O: [register guest name] Confirmation # [enter]
2490 Kalakaua Avenue
Honolulu, HI 96815

For floral arrangements we recommend watanabefloral.com, a local institution for more than 70 years and experts it the unique and stunning flora native to the Hawaiian Islands. They welcome almost any order and can have it delivered to the property.

Please note, there is a $3 cash charge for delivery to the room*.

For food or beverage deliveries, please contact the Food & beverage department at 808-294-4108. Note that 72 hours advance notice is required for requests, and that room service is not available.

*Delivery fee may vary and separate from the florist delivery charges.  Due to COVID-19 restrictions, delivery is currently not available.

Our Concierge will be pleased to help you plan your activities. Once your room is booked, please send any questions or requests to: [email protected]

We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay.  The Resort Amenity Fee applies to all reservations, is a nightly charge of $45 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice.  

Current inclusions below:

• Wireless high-speed Internet access.
• Access to Island Club and Spa’s Fitness Facilities (spa services at an additional charge).  Advance reservations may be required, contact 808.200.5063 for details.
• $20 Spa Credit per room per stay at Island Club and Spa.
• Access to ‘Alohilani’s 9th floor rooftop tennis courts, plus use of tennis equipment available for guests. Inquire at Island Club and Spa.
• Go X Electric Scooters® $10 credit on first ride for first time users (Valid at ‘Alohilani Resort location).
• Self-parking for the first night of your stay will be upgraded to valet-parking service (pay for self-parking and receive valet parking service).
• Hawaiian Cultural Classes (Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons)
• Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby.
• Keurig coffeemakers in every room with ʻAlohilani’s custom special blend coffee/tea.
• Be Well. Stay Well. in-room Health and Safety kit (disposable mask, protective gloves, sanitizer wipes).
• Self-service 24-hour workspace: complimentary boarding pass printing and copying services.
• Surfboard Storage: self-serve locking surfboard racks with unlimited use during your stay (subject to availability).
• Unlimited local and 60 minutes long distance/international telephone calls per day.
• Oceanarium Educational Program with Oceanarium diver (see times for details).
• Daily local newspaper available at Guest Services.
• Portable phone chargers for guest use, based on availability. See Guest Services.

*The fee amount, taxes, and inclusions are subject to change at any time without notice. Please note: By Hawaii State law, the Transient Accommodation Tax 10.25%, in addition to the Hawaii State Excise Tax 4.712% will be imposed on the Resort Amenity Fee.   The total amount will be $51.73 USD* per room per night.

In accordance with local and national guidance regarding COVID-19, areas and items listed above may have modified hours, modified capacity, temporary reductions in services or closures.

In honor of Queen Lili’uokalani and her legacy of preserving Hawaii’s natural beauty, ‘Alohilani Resort is proud to partner with Hawaiian Legacy Reforestation Initiative (HLRI) to plant 100,000 indigenous trees. Through this partnership, ‘Alohilani Resort is helping to return treasured native trees to the Big Island of Hawaii and 500 acres on Oahu’s north shore. Guests are invited to take part in this effort with a $5 “tree fee” towards this effort. Please inform our front desk if your preference is to opt-out of this contribution.  Learn More.

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Valid forms of payment include: credit card, debit card, cash and travelers cheques. Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 922-1233 to complete a credit card authorization form.   Completed Forms must be received at least 72 hours prior to the registered guest’s arrival date.  If sufficient payment is not received by this time,  the reservation may be subject to cancellation without notice and cancellation penalties will apply.  

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at time of booking. Non-refundable rate programs require full pre-payment at time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Any modifications to dates of stay will be subject to the best available rate.  

The Year-end Cancellation Policy applies to reservations staying from December 25th through January 2nd. A valid credit card is required to guarantee your reservation. In the event this reservation is cancelled, or modified within 45-days of your arrival date, the credit card provided will be subject to a cancellation charge of the FULL STAY of the original reservation. The cancellation charge is non-refundable, and non-transferable.

Deposit and cancellation requirements may vary for special rates, events and holidays.

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.

Express Check Out Available

Late check-out or early check-in is by request only and based on availability and current day’s occupancy.  Late check-out or early check-in fees may apply and equate to an additional night’s charge.  Please inquire with the front desk for details.

Special rates do not apply to group bookings of 10 or more rooms and are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate.

Unless otherwise specified, special programs including a Resort Credit is applicable for qualifying reservations with a valid credit card on file for room charges.  The Resort Credit may be applicable at the following outlets for guest’s convenience. 

• Swell Restaurant and Pool Bar
• Morimoto Asia Waikiki
• Momosan
• Cabana Rental (based on availability)
• Aqua Loungers (based on availability)
• Island Club and Spa
• Guest Valet Laundry
• Amenity Rentals
• Self or Valet parking

The Resort Credit does not apply to room rates, taxes, gratuity, resort amenity fee, or any other resort amenities not listed.  The Resort Credit is non-transferable, cannot be combined with any other special, groups, third party reservations and is not redeemable for cash. Any unused balances are forfeited on departure date.  Program details above subject to change at anytime without notice.

To book 10 or more rooms, please contact the Sales Department for special group assistance and rates at:

• 922.1233 option 2,
• Facsimile: 923.2566
• E-mail: [email protected]

Online RFP Form

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge. Cribs are complimentary upon request and availability.

Additional Guest / Rollaway Bed Charges
$100 USD plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room where applicable).  Maximum guests permitted for each guest room is four in rooms with 2 beds and maximum of three guests in rooms with a king bed.  Rollaway bed may not be permitted for certain room configurations. Charges subject to change without notice.

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 10.25%.  Taxes subject to change without notice.

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

We partner with Stay Wanderful / Laasie to provide additional perks and rewards for guests booking through our website.   View our partner information page for details.

Please visit:  https://www.alohilaniresort.com/policies/

Yes, we have extensive meeting spaces. In fact, ‘Alohilani Resort Waikiki Beach can accommodate almost any size of event, meeting or celebration. We offer up to 22,000 square feet of meeting space and feature the third largest ballroom in Waikiki.  Visit our Meetings page for more details.

Yes, we love weddings! Getting married is a special time in a person’s life and having your wedding in Hawaii with us will make it a memorable one for both you and your guests. With our stunning location and facilities, your special day will be the wedding of your dreams. For details and more information, please contact our catering sales offices at 808.921.6196 or via email [email protected], or you may submit an online RFP Form and one of our sales associates will contact you.

All are rates are quoted and collected in USD only

This Hotel is 100% Non-smoking

Yes, we are proud to offer our guests the relaxing and rejuvenating experience of Island Club and Spa.

The spa offers a range of facial treatments and massage therapy, by appointment.

Yes, we have a fitness facility with the latest equipment.

Hours*: Open Mon-Thur 6 a.m. – 10 p.m. | Fri – Sun 6 a.m. – 9 p.m.
Location:  Seascape, 3rd Floor
Email:  [email protected]
Phone: 808.200.5063

Please inquire with the Fitness Center directly for any COVID-19 restrictions.

For detail visit: https://www.alohilaniresort.com/hotel/island-club-and-spa/

All classes are subject to change at any given time.

Yes, our large, stunning swimming pool offers some of the best ocean and sunset views on the island. Enjoy your time in the sun on a lounge chair or cabana.

Our pool is open daily from 8 a.m. to 10 p.m.  (weather permitting)

• Our pool service desk is available from 8:00 a.m. – 6:00 p.m.
• Towels are available daily from 8:00 a.m. to 10 p.m.
• Cabanas and aqua loungers rentals available

We offer off-property dry cleaning services.

Dry cleaning can be dropped off daily to the bell services department by 8:00 a.m. to be returned to the property after 6:00 p.m. Any dry cleaning received after 8:00 a.m. will be returned to the property the following day at 6:00 p.m.

We offer self-service laundry facilities, located on the 5^th floor.

• Wash is $3 per load (payable by Visa or MasterCard only)
• Dryer is $3 per load (payable by Visa or MasterCard only)
• Soaps are coin/cash operated by vending machine. The cost is $1.50 for either detergent or fabric softener.

No, we don’t provide room service, however there are many restaurants on property to enjoy.

Swell Restaurant and Pool Bar offers knock-and-drop room delivery.

For the comfort of all our guests, we do not allow smoking anywhere on our property or in our guestrooms.

Our hotel only allows ADA service animals

Thank you for your interest. Please visit our Careers page for the most current positions available.