ʻAlohilani Resort Waikiki Beach
Frequently Asked Questions

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

Please note:  Effective March 3, 2023, a credit card processing fee of two percent (2%) will be assessed on all credit and debit card transactions.  This fee will apply to both physical and virtual credit cards. 

Please note:  Effective March 3, 2023, a credit card processing fee of two percent (2%) will be assessed on all credit and debit card transactions.  This fee will apply to both physical and virtual credit cards. 

A valid credit card is required to guarantee and secure your online reservations. The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies. This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest. Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit. The name on the credit card provided must match the name of the registered hotel guest. On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay. In addition, a refundable incidental authorization may also be required upon check-in. For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay. Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Valid forms of payment include: credit card, debit card, cash and travelers cheques. Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note: If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 922-1233 to complete a credit card authorization form.   Completed Forms must be received at least 72 hours prior to the registered guest’s arrival date.  If sufficient payment is not received by this time,  the reservation may be subject to cancellation without notice and cancellation penalties will apply.  

We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay.  The Resort Amenity Fee applies to all reservations, is a nightly charge of $50 USD* plus taxes, per occupied room per night and the fee, taxes, and inclusions are subject to change at any time without notice.  

Current inclusions below:

• Beach Rentals: Guests can select from a wide range of items from Beach Candy Waikiki, located at The Twin Fin Hotel, 2570 Kalakaua Avenue to enhance their beach and ocean experience. For each night of stay each guest room will receive 3 daily credits that can be applied towards rentals to include; Surfboards, Paddleboards, Beach Chairs, Umbrellas, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Surf Lessons and more can be booked at an additional cost.
• Bottled Water: Two complimentary locally-sourced bottles of water per room, per stay. Purified water stations also available in resort lobby.
• Fitness Center: Daily access to Fit Waikiki Wellness Center.
• Hawaiian Cultural Classes: Classes include Queen’s legacy tour, lei making, hula lessons and Hawaiian lessons.
• In-Room Coffee: Enjoy a selection of signature coffee and tea from the convenience of your guest room.
• Internet Access: Wireless high speed internet access in guest rooms and throughout the resort.
• Oceanarium Educational Program: Conducted by the ‘Alohilani Oceanarium dive team. See daily event listing for details.
• Parking: Pay for Self-Parking and be upgraded to Valet Parking service for the first night of your stay.
• Phone Calls: Unlimited local calls and up to 60 minutes long distance/international telephone calls per day.
• Portable Phone Chargers: Available for use from Guest Services.
• Self-service 24-hour workspace: complimentary boarding pass printing and copying services.
• Spa U’ilani Services: Guests receive a complimentary add on enhancement to any massage or facial. Please note spa services must be reserved in advance and add on enhancement requested at the time of booking. Contact 808.921.671 or extension 6171 for reservations.
• Surfboard Storage: self-serve locking surfboard racks with unlimited use during your stay (subject to availability).
• Tennis Courts: Access to ‘Alohilani’s 9th floor rooftop tennis courts. Tennis equipment available at Fit Waikiki.

*As of July 1st 2023, the Resort Amenity Fee is $50. The fee amount, taxes, and inclusions are subject to change at any time without notice. The Resort Amenity Fee is subject to the County and Transient Accommodation Tax of 13.25% and the County and State General Excise Tax of 4.712%.   The total amount will be $58.99 USD* per room per night.

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge. Cribs are complimentary upon request and availability.

Additional Guest / Rollaway Bed Charges
$100 USD plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room where applicable).  Maximum guests permitted for each guest room is four in rooms with 2 beds and maximum of three guests in rooms with a king bed.  Rollaway bed may not be permitted for certain room configurations. Charges subject to change without notice.

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate plus general excise tax. A fee will subsequently be processed on your credit card provided at time of booking. Non-refundable rate programs require full pre-payment at time of booking in USD and forfeit any deposits and payments made for cancellations and modifications; a full stay charge will be applied. Any modifications to dates of stay will be subject to the best available rate.  

The Year-end Cancellation Policy applies to reservations staying from December 25th through January 2nd. A valid credit card is required to guarantee your reservation. In the event this reservation is cancelled, or modified within 45-days of your arrival date, the credit card provided will be subject to a cancellation charge of the FULL STAY of the original reservation. The cancellation charge is non-refundable, and non-transferable.

Deposit and cancellation requirements may vary for special rates, events and holidays.

Special rates do not apply to group bookings of 10 or more rooms and are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate.

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 13.25%.  Taxes subject to change without notice.

In honor of Queen Lili’uokalani and her legacy of preserving Hawaii’s natural beauty, ‘Alohilani Resort is proud to partner with Hawaiian Legacy Reforestation Initiative (HLRI) to plant 100,000 indigenous trees. Through this partnership, ‘Alohilani Resort is helping to return treasured native trees to the Big Island of Hawaii and 500 acres on Oahu’s north shore. Guests are invited to take part in this effort with a $5 “tree fee” towards this effort. Please inform our front desk if your preference is to opt-out of this contribution.  Learn More.

The resort’s carbon neutral certification will be verified by DEKRA, an international testing, inspection, and certification body, in accordance with PAS 2060, which is the only recognized international standard for carbon neutrality. In 2022, the resort will be carbon neutral for Scope 1, Scope 2, and a portion of Scope 3 emissions. According to the GHG Protocol, Scope 1 includes all direct carbon emissions from sources such as propane, gasoline, diesel, and refrigerants. Scope 2 covers electricity consumption. The resort is currently working toward having complete data needed to achieve carbon neutrality for all relevant Scope 3 categories, including emissions from its supply chain.

Effective for new bookings starting March 1, 2022
The Carbon Neutrality Fee of $1.38 per occupied room night will be collected and allocated to the following scopes:
Scope 1 – includes all direct and indirect CO2 emissions from sources such as fuel combustion, propane, gasoline, diesel and refrigerant
Scope 2 – includes purchased energy, electricity consumption, greenhouse gas (GHG) emissions from the operation of resort
Scope 3 – Covers emissions from supply and logistics chain and production waste

We partner with Stay Wanderful / Laasie to provide additional perks and rewards for guests booking through our website.   View our partner information page for details.

All are rates are quoted and collected in USD only

Please visit:  https://www.alohilaniresort.com/policies/

‘Alohilani Resort Waikiki Beach is located directly across from world-famous Kuhio Beach in the heart of beautiful Waikiki, Oahu, Hawaii.

Our property’s address is: 2490 Kalakaua Avenue, Honolulu, HI 96815

Our property’s phone number is:  1-808-922-1233

Our Reservation email address is:  [email protected]

Our overnight hotel guest parking charges* are:

• Valet $55 (1^st night at $48, part of Resort Amenity Fee benefits)
• Self parking $48

Parking at our restaurants*:

• Morimoto Asia or Momosan: Complimentary 3 hours valet or self-parking is available
• SWELL Restaurant and Bar: Complimentary 3 hours of self-parking or $12 for 3 hours of valet parking for guests who have spent $30 or more at the restaurant

Parking at our functions varies*, but generally there is parking validation available for up to 8 hours with a charge of:

• Valet: $15
• Self-parking: $10

*prices subject to change at any time without notice

We do not have shuttle service from the airport, however shuttle service is available. We highly recommend our airport transportation partner, Robert’s Hawaii for shuttle service to and from the hotel and Daniel K. Inouye Honolulu International Airport (HNL). For more information, visit our partner website for pricing and details.

Local taxi companies are on call day and night.  Please inquire with our valet desk or guest services desk for assistance.

In addition, Uber and Lyft services are available in Honolulu.

Renting a car is a great way to take in the sights of Oahu at your own pace and leisure. For your convenience, ‘Alohilani Resort partners with SIXT Rent-A-Car, the 4th largest car rental company in the U.S. known for it’s fleet of premium cars and world-class customer service.

Visit the SIXT customer service desk in the hotel lobby on how to rent a car in Waikiki or click here for details.

As part of our sustainability vision, we proudly offer two charging stations on the property.

Yes. Please address your pre-stay deliveries as follows:

‘Alohilani Resort Waikiki Beach’
C/O: [register guest name] Confirmation # [enter]
2490 Kalakaua Avenue
Honolulu, HI 96815

For floral arrangements we recommend watanabefloral.com, a local institution for more than 70 years and experts it the unique and stunning flora native to the Hawaiian Islands. They welcome almost any order and can have it delivered to the property.

Please note, there is a $3 cash charge for delivery to the room*.

For food or beverage deliveries, please contact the Food & beverage department at 808-294-4108. Note that 72 hours advance notice is required for requests, and that room service is not available.

*Delivery fee may vary and separate from the florist delivery charges.

Our Concierge will be pleased to help you plan your activities. Once your room is booked, please send any questions or requests to: [email protected].

Check-in time is 3:00 p.m.
Check-out time is 11:00 a.m.

Express Check Out Available

Late check-out or early check-in is by request only and based on availability and current day’s occupancy.  Late check-out or early check-in fees may apply and equate to an additional night’s charge.  Please inquire with the front desk for details.

Unless otherwise specified, special programs including a Resort Credit is applicable for qualifying reservations with a valid credit card on file for room charges.  The Resort Credit may be applicable at the following outlets for guest’s convenience. 

• Swell Restaurant and Pool Bar
• Morimoto Asia Waikiki
• Momosan
• Cabana Rental (based on availability)
• Aqua Loungers (based on availability)
• Guest Valet Laundry
• Amenity Rentals
• Self or Valet parking

The Resort Credit does not apply to room rates, taxes, gratuity, resort amenity fee, or any other resort amenities not listed.  The Resort Credit is non-transferable, cannot be combined with any other special, groups, third party reservations and is not redeemable for cash. Any unused balances are forfeited on departure date.  Program details above subject to change at anytime without notice.

This Hotel is 100% Non-smoking

To book 10 or more rooms, please contact the Sales Department for special group assistance and rates at:

• 808.922.1233 option 2,
• Facsimile: 808.923.2566
• E-mail: [email protected]

Online RFP Form

Yes, we have extensive meeting spaces. In fact, ‘Alohilani Resort Waikiki Beach can accommodate almost any size of event, meeting or celebration. We offer up to 22,000 square feet of meeting space and feature the third largest ballroom in Waikiki.  Visit our Meetings page for more details.

Yes, we love weddings! Getting married is a special time in a person’s life and having your wedding in Hawaii with us will make it a memorable one for both you and your guests. With our stunning location and facilities, your special day will be the wedding of your dreams. For details and more information, please contact our catering sales offices at 808.921.6196 or via email [email protected], or you may submit an online RFP Form and one of our sales associates will contact you.

Yes, we are proud to offer our guests the relaxing and rejuvenating experience of Spa U’ilani located in Fit Waikiki on the 3rd floor.

The spa offers a range of facial treatments and massage therapy, by appointment, call 808.921.6171.

Yes, Fit Waikiki Wellness Center is open to hotel guests and members.

Hours*:  Daily 6 a.m. – 9 p.m.
Location:  Seascape, 3rd Floor
Email:  [email protected]
Phone: 808.921.6171

LEARN MORE

Yes, our instagram-able stunning infinity swimming pool offers some of the best ocean and sunset views on the island. Enjoy your time in the sun on a lounge chair or cabana.

Our pool is open daily from 8 a.m. to 10 p.m.  (weather permitting)

• Our pool service desk is available from 8:00 a.m. – 6:00 p.m.
• Towels are available daily from 8:00 a.m. to 10 p.m.
• Cabanas and aqua loungers rentals available online

We offer off-property dry cleaning services.

Dry cleaning can be dropped off daily to the bell services department by 8:00 a.m. to be returned to the property after 6:00 p.m. Any dry cleaning received after 8:00 a.m. will be returned to the property the following day at 6:00 p.m.

We offer self-service laundry facilities, located on the 5^th floor.

• Wash is $3 per load (payable by Visa or MasterCard only)
• Dryer is $3 per load (payable by Visa or MasterCard only)
• Soaps are coin/cash operated by vending machine. The cost is $1.50 for either detergent or fabric softener.

No, we don’t provide room service, however there are many restaurants on property to enjoy.

Swell Restaurant and Pool Bar offers knock-and-drop room delivery.

For the comfort of all our guests, we do not allow smoking anywhere on our property or in our guestrooms.

‘Alohilani Resort welcomes pets under the following pet policy:

• Pets must be kept on a leash or in a carrier while in any public area
• Except for service animals, as defined under the Americans with Disabilities Act, we do not permit pets in any public area
• Emotional Support animals are also not permitted in the lounge / restaurant since they do not qualify as a service animal as defined under the ADA
• Pets weighing over 75 lbs. are not allowed on the property
• Litter or waste associated with the pet must be properly removed and disposed of by the pet owner while on hotel premises.
• Pets may NOT be left unattended in guest rooms. Also, must be in the cage in order to receive housekeeping service.
• If the pet is considered dangerous by reason of size, disposition, or is likely to frighten or harm other guests of the hotel, the hotel retains the right to exclude a pet from the premises.
• At time of check-in, a $100 non-refundable fee per pet (for 1 – 5 nights stay) and $200 non-refundable fee per pet (for 6 nights or longer) will be charged to the guest’s credit card for allowing the pet onto the property. Other fees may apply and be charged in the event of damages.
• There is a maximum of 2 (two) pets per room allowed.
• Noise/Disruptive complaints: If hotel management receives more than 2 (two) complaints, alternative arrangements must be made for pet.

Guests are required to fill out a pet policy form upon arrival.

Non-Refundable Pet Fees:

$100 + tax (G.E.T.) per pet, for 1 – 5 nights stay
$200 + tax (G.E.T.) per pet, for a 6 night stay or longer

Fee will be applied at time of check in.

Deep cleaning fee: $250 +tax (only applicable, subject to room condition post-departure)

Thank you for your interest. Please visit our Careers page for the most current positions available.