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ARRIVE
DEPART
GUESTS 2

RESORT POLICIES

ARRIVE Dec 17
DEPART Dec 18
GUESTS 2
BOOK NOW

Resort Charge

The Resort Charge* of 30 USD plus tax per occupied room is a daily charge and includes:

  • Wireless high-speed Internet access 
  • Two (2) welcome drinks (redeemable at O Bar)
  • Eco-friendly water bottle, refillable at purified water stations throughout the resort
  • Keurig coffeemakers in every room with unlimited Hawaiian Paradise coffee/tea
  • Self-service 24-hour workspace:  complimentary boarding pass printing and copying services
  • Surfboard Storage: self-serve locking surfboard racks with unlimited use during your stay.
  • Unlimited local and 60 minutes long distance/international telephone calls
  • Children under 5 eat free at the breakfast buffet.  Children 5-10 are half-price.
  • Daily local newspaper available at Front Desk  

*Resort Charge and inclusions subject to change without notice

Deposits, Guarantees & Payment

A valid credit card is required to guarantee and secure your online reservations.  The credit card provided will be charged if you have requested a pre-paid room, or if the cancellation policy for your reservation applies.  This card must be presented upon check in, along with a valid photo identification of the cardholder and registered hotel guest.  Additional documentation may be required of guests for payment details and explanation of policies to ensure a safe and secure visit.  The name on the credit card provided must match the name of the registered hotel guest.  On the day of arrival, the hotel will pre-authorize your credit card to ensure sufficient funds are available to cover the charges for your entire stay.  In addition, a refundable incidental authorization may also be required upon check-in.   For reservations confirmed with 7 nights or longer, it is our company policy to settle all charges every 7th day during your stay.  Should the credit card decline or be invalid, another form of payment will be required or the reservation may be subject to cancellation without notice.

Valid forms of payment include: credit card, debit card, cash and travelers cheques.  Please be advised that personal checks are not an acceptable form of payment.  Please note, if a debit card is used to either guarantee your reservation or used as the final method of payment, the authorized funds per the above, will be held until after you checkout. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Note:  If accommodations will be guaranteed by someone other than the registered guest, please contact our Reservations Office at (808) 922-1233 to fill out a credit card authorization form. If sufficient payment is not received 24 hours prior to the hotel guest’s arrival date, the reservation may be subject to cancellation without notice and cancellation penalties will apply.

Cancellation or Non-arrival

Unless otherwise specified on the rate selected, hotel must be notified of modifications or cancellations at least 3 days prior to your scheduled arrival date to avoid a charge of one night’s room rate. A fee will subsequently be processed on your credit card provided at time of booking. Deposit and cancellation requirements may vary for special rates, events and holidays.

Check-in/Check-out Times

Check-in time is 3:00pm
Check-out time is 11:00am
Late check-out charges (subject to availability) collected directly from registered guest:  $20 USD plus taxes for every hour after 11:00am to 5:00pm (subject to change without notice).  Additional night charge plus taxes and fees applicable for check-out requests after 5:00pm (Room rate and original inclusions subject to change, please inquire at the front desk).

Special Rates/Length of Stay

Special rates do not apply to group bookings of 10 or more rooms and are based on arrival date and length of stay. Should you decide to depart before the minimum length-of-stay requirement is fulfilled, rates will revert to the current prevailing rate.

Group Rates

To book 10 or more rooms, please contact the Sales Department for special group assistance and rates.
Main Hotel: 
(808) 922-1233 opt.2
Facsimile: (808) 923-2566
E-mail: [email protected]

Family Plan

Children 17 years and under staying with an accompanying adult utilizing existing bed(s) are at no additional charge.   Cribs are complimentary upon request and availability.

Additional Guest / Rollaway Bed Charges
$50 plus taxes per additional guest (18 years of age and older), or for a rollaway bed per night (maximum 1 per room).   Maximum guests permitted for each guest room is four (4) in rooms with 2 beds and maximum of three (3) guests in rooms with a king bed.  Rollaway bed may not be permitted for certain room configurations.  Charges subject to change without notice.

Taxes

All rates are subject to Hawaii State Excise Tax of 4.712% and Transient Accommodations Tax of 9.25%.  Taxes subject to change without notice.

Credit Cards

The following credit cards are accepted to guarantee rooms and make room payments: American Express, Carte Blanch, Diners Club, Visa, MasterCard, Discover Card, and Japan Credit Bureau.

Currency

United States Dollars

Smoking Policy

This Hotel is 100% Non-smoking

Guest Parking

Hotel Guest overnight self-parking:  $30 per day
Hotel Guest valet parking:  $38 per day
(Parking rates and availability subject to change without notice)

Reservation policies are subject to change at any time without notice