HEALTH & SAFETY COMMUNICATIONS

Updated March 29, 2022

The State of Hawai’i Government Orders on traveling to Hawai’i

• Beginning March 26, 2022, there will be no COVID-related requirements for arriving domestic passengers. Travelers arriving in Hawaii directly from international airports must still comply with U.S. federal requirements(link is external); consult with your airline.
• Please visit gohawaii.com/travel-requirements for the latest travel updates.

V2 Safe Solutions

• ‘Alohilani Resort has engaged V2 Safe Solutions, a Hawaiʻi-based beginning to end pandemic management agency, to provide guests with a seamless experience to accurately and efficiently navigate through the Safe Travels Hawaiʻi requirements.  LEARN MORE

Your Well-being is Our Top Priority

Ensuring a safe, clean and inviting environment is at the core of our commitment to providing the highest level of hospitality.

In response to COVID-19, we have initiated and are maintaining industry-leading and scientifically driven cleanliness standards to safeguard the well-being of our guests and colleagues. Our strengthened safety and sanitizing measures incorporate the latest guidance from the world’s leading health authorities, including the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and apply to all guest rooms, public and staff-only areas.

The comprehensive strategies we are employing are rooted in industry experience, based on the latest scientific guidance, and utilize hospital-grade cleaners and best practices designed to prevent the spread of viruses. These strategies will be updated regularly to reflect the most current science and technology available.

Our “Be Well. Stay Well.” Safety & Cleanliness protocols include, but are not limited to, the following to keep you safe and comfortable:

• Sanitizer Stations. Touchless hand sanitizer stations are placed throughout all public, event and staff-only areas of the hotel.
• Your Room is Your Room. No hotel personnel will enter your room during your stay without your permission.
• Training and Education. All hotel associates undergo regular training on the latest safety and cleanliness strategies.

We look forward to welcoming you soon. Thank you for your continued trust and loyalty.

‘Alohilani Resort Waikiki Beach is a proud member of the American Hotel & Lodging Association (AHLA) Safe Stay Program and exceeds all AHLA health and safety protocols.

Protocols

Keeping you safe begins with keeping our valued hotel associates safe. Our dedicated COVID-19 task force has developed a multi-pronged approach to health and wellbeing, which stresses cleanliness and hygiene standards and regular education and training.

Our associates are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed below.

Safety Protocols

• Proper hand washing and other safety protocol trainings will be conducted and maintained. Guests are also encouraged to adhere to regular 30-second handwashing/sanitizing guidelines.
• COVID-19 policies and protocols will be available for all guests to review.
• Should a guest or staff member be diagnosed with COVID-19 after leaving the hotel, all guests and staff that were present at the same time will be notified. If a guest or staff member is diagnosed while staying with us, proper isolation protocols will be followed pursuant to CDC and WHO guidelines, and guests and staff will be notified.

Cleaning Protocols

• Guest Rooms
  • EPA-rated hospital-grade disinfectants are used to clean each guest room, with special attention paid to all high-touch surfaces (e.g. door handles, light switches, etc.).
  • Your Room is Your Room. No hotel personnel will enter your room during your stay without your permission.  We will provide replenished amenities – including towels and linens– for those that do not wish staff to enter their rooms.
  • Guests are encouraged to use mobile keys where available. In the event of key card usage, all guest keys will be disinfected via UVC light treatment.
• Public Areas
  • We utilize EPA-rated hospital-grade disinfectants throughout all public areas, including:
    • Elevator cabs
    • Public restrooms
    • Pool areas
    • Fitness center
  • All high-touch public area surfaces such as handrails and door handles are wiped down with EPA-rated hospital-grade disinfectants.
  • Touchless hand sanitizer stations are located in key areas throughout the hotel including hotel entrance, front desk, meeting room landings and elevator landings.

• Restaurants & Bars
  • Prior to opening each day, we employ EPA-rated hospital-grade disinfectants on all areas.
  • Touchless hand sanitizer stations are placed at entry points.
  • We will provide no-touch table service adhering to safe social distancing guidelines.
  • Digital menus are provided via QR code. Single use, disposable menus are also available.
  • All shared items and food and beverage areas are sanitized after each use.
  • No-touch in-room dining will be served with sustainable disposable wares.

• Meetings & Events
  • Prior to commencement of any meeting or event, EPA-rated hospital-grade disinfectants are utilized on all areas.
  • No-touch table service is implemented to adhere to safe social distancing guidelines.
  • Hand sanitizer stations are placed at all entry points in meeting spaces.
  • Breaks are staggered to minimize group sizes.
  • Safety protocol reviews with meeting and event planners will be conducted prior to any event to ensure adherence to our rigorous policies.

‘Alohilani Resort Waikiki Beach is a proud member of the American Hotel & Lodging Association (AHLA) Safe Stay Program and exceeds all AHLA health and safety protocols.